For general returns you have 28 days to notify the seller if you want to cancel your order or exchange an item. This applies only to cancellable goods, some items will not be cancellable or returnable and there’s a helpful guide below to help you see what’s cancellable and what isn’t.
how to return or exchange a product
Please do not destroy or throw away any product, even if it’s faulty, before you’ve contacted and spoken to the vendor and agreed that doing so won’t affect any refund you may be entitled to.
All vendors comply with our returns policy, giving you peace of mind when ordering. If you have any further questions, please get in touch with us at Borough Box via email on [email protected] or contact us on 03331 21 21 55 to speak to our customer service team.
what you can’t send back
Unfortunately, due to the nature of some of the food products we sell, some items are non-cancellable and non-refundable:
To avoid disappointment, please check with the vendor of your product whether an item is cancellable or non-cancellable before ordering and/or returning the product.