Here at Borough Box, we aim to provide you with the best quality products and service possible and we use national couriers to deliver your order. Unfortunately, we are currently unable to deliver your order on a specific day or time but this is an area we are working towards offering.
The very nature of the Borough Box is limited production artisan foodstuffs. This brings with it unique packaging and delivery challenges. Each batch of Borough Boxes are released for distribution in a group following time at our storage facility where each Borough Box is meticulously selected and packed after receiving the goods from all of our different producers.
At the time of ordering you would have been informed of the latest date that your product will be delivered by. This is your Borough Box delivery guarantee. We generally operate in a 5 day window around this delivery deadline and you will always receive your Borough Box in this time period.
Your order will usually be delivered between 8.00am and 6.00pm. We can’t give you an exact time for delivery, and we ask our drivers to leave your Borough Box somewhere safe or with a neighbour if you’re out. We currently use a number of different delivery providers including CityLink and DHL.
Please note that delivery dates may be affected by public and bank holidays. You can always see the Borough Box delivery date guaranteed delivery date on our checkout page, but if you are in any doubt, please feel free to contact us on [email protected] or call us on 03331 21 21 55 and we’ll gladly answer any queries you might have.